Troubleshooting
Flowflex COVID-19 Antigen Home Test
The test cassette, extraction buffer tube, nasal swab, or tube holder is missing from the test package, what should I do?
Please contact customer service at 800 838 9502
How many drops should I put in the cassette well? Can I put in all the buffer solution?
You should dispense 4 drops of solution into the cassette Sample Well. Please do not overuse the buffer solution.
Where should I dispense the solution on the cassette?
You should dispense 4 drops of solution into the cassette Sample Well marked with an “S”.
I spilled some of the extraction buffer, what should I do now?
Do not use the test and contact customer service at 800 838 9502.
Can I swab my throat/ear instead of my nose?
Please do not swab your throat / ear. Please only swab your nose to collect sample and follow instructions on the package insert
I lost my swab, can I use a Qtip instead of the swab?
Please only use the swab that is provided with the test. Contact customer service at 800 838 9502 for assistance.